FAQ

What types of products does Nez Skincare offer?

Nez Skincare delivers expertly formulated skincare designed to hydrate, restore, and enhance your skin’s natural radiance. With powerful botanical extracts and nutrient-rich ingredients, our collection—including the Daily Radiance Cream, Miracle Glow Oil, and Hemp Glow Toner—provides deep nourishment for a healthy, glowing complexion.

Are Nez Skincare products suitable for all skin types?

Yes, our unique formulations prioritize gentle and effective care, ensuring that every product is suitable for all skin types. We focus on promoting a healthy, balanced glow without the use of harsh chemicals.

How can I determine which product is right for my skin?

To select the most appropriate product for your skin, consider your specific skin concerns and goals. Each product description includes key ingredients and benefits, which can help guide your decision. Additionally, consulting with a skincare professional may provide personalized recommendations.

What is the shelf life of Nez Skincare products?

The shelf life of our products varies depending on the specific formulation. Generally, our all-natural products are best used within 12 months of opening to ensure optimal effectiveness. Please refer to the packaging for specific expiration dates.

What should I do if I receive a damaged product?

If you receive a damaged or defective product, please contact us at nezskincare1@gmail.com within 48 hours of receiving your order. Provide your order number, a brief description of the issue, and clear photos or videos of the damaged product. Our team will review your request and guide you through the next steps within 2 business days.

Can I return a product if I change my mind?

No, we do not offer refunds for change of mind. Refunds are only provided if the product is defective, damaged, or if there was an error in order fulfillment. Please review our returns policy for more details.

How long does it take to process a refund?

Once your return is received and inspected, we will notify you via email. Refund processing times may vary depending on your bank or payment provider, but typically it can take several business days for the refund to reflect in your account.

Do you offer exchanges for your products?

No, we do not offer exchanges. If you need a different product, you will need to place a new order. Please ensure you select the correct items before completing your purchase.

How can I contact Nez Skincare for further inquiries?

For any additional questions or concerns, please feel free to reach out to us at nezskincare1@gmail.com. We are here to assist you with any inquiries you may have.