Refund policy

Refund & Return Policy

At Nez Skincare, we are committed to providing high-quality skincare products that meet your expectations. However, we understand that issues may arise, and we’re here to help. Please review our Returns Policy below:

We accept returns within 15 days of receiving your order, provided the item meets our eligibility requirements.

RETURNS OR REPLACEMENTS FOR DAMAGED GOODS

If you receive a damaged or defective product, we offer a hassle-free return or replacement process. To request a return or replacement, please follow these steps:

  • Contact us at nezskincare1@gmail.com within 48 hours of receiving your order.

  • Provide your order number, a brief description of the issue, and clear photos or videos of the damaged or defective product.

  • Our team will review your request within 2 business days and guide you through the next steps.

Once we receive the damaged product, we will offer a replacement or a refund based on availability and your preference.

REFUND POLICY

  • Refunds are available within 15 days of receiving your order, provided the item meets our return eligibility requirements.
  • Customers are responsible for return shipping costs.
  • Once your return is received and inspected, we will notify you via email.
  • Approved refunds will be processed within 10 days.
  • Refund processing times may vary depending on your bank or payment provider.

EXCHANGE POLICY

  • We offer exchanges if you would like to switch to a different product.
  • No additional shipping fee will be charged for exchanges.
  • Items must meet our return eligibility requirements.

For any further questions, feel free to reach out to us at nezskincare1@gmail.com.